2.1 Manage Shipment

Figure 2.1.0

Based on Figure 2.1.0, there are six tasks that can be performed :

Under Manage Shipment :

Parcel Cancel Request - list of customers that want to cancel their parcel.
Address Change Request - list of customers that want to change their parcel address.
Today Collection - list of all today's parcel collections. This is daily record which consist of all the information of parcel that will be collected in that particular day.

Under Manage Follow Up :

Manage Follow Up - list if all the follow up case by Relationship Executive.

Under Manage Report Issue :

Manage Normal Issue - list of all normal issue reported by customer themselves.
Manage Insurance50 Issue - list if all insurance50 issue reported by customer themselves.

Parcel Cancel Request

Parcel cancel request is system based cancellation request parcel upon customer's request to be approved/ rejected by Relationship Executive.
After clicking on Parcel Cancel Request, it will show the parcel cancel request list as in Figure 2.1.1 :
```
                               Figure 2.1.1
```
Customer is only allowed to select one of the following reason for cancellation in parcel cancel request :
- i. Missed pick up
- ii. Customer cancelled order
- iii. Duplicate order : To provide with new tracking
- iv. Wrong courier : To provide with new tracking
Approve and Refund action can only be used for parcel with ship status 'Schedule in Arrangement' and 'To be Collected' due to fully missed pickup.
Approve And No Refund action can be done under the condition of parcel with ship status 'To Be Collected' due to partially missed.
If admin wish to Approve/Reject/Close customer's request, they need to click on the respective buttons under the operation column as shown below in Figure 2.1.2 :
```
                            Figure 2.1.2
```
There are 2 types of approval; Approve with Refund, Approve with No Refund.
- Approve and Refund Parcel only
  - Admin accept customer's request to cancel parcel and the payment for parcel will be refunded to the customer.
- Approve and Refund Parcel + SMS
  - Admin accept customer's request to cancel parcel and the payment for parcel and sms will be refunded to the customer.
- Approve and No Refund
  - Admin accept customer's request to cancel parcel but customer won't be refunded for any payment.
- Reject
  - Used by admin if customer wrongly clicked the cancellation button and requested for reject.
- Close
  - Used by admin if customer wrongly clicked the cancel request button and requested to removed from system.

Address Change Request

Address change request is a system based address change request panel is to be approved/rejected by admin.
Customer is allowed to change street address (applicable for minor changes, non-inclusive of postcode and state)
After clicking on Address Change Request, a list will be displayed as in Figure 2.1.3 :
```
                             Figure 2.1.3
```
Some of the actions that can be performed under operations column are :
- Change action
  - Perform change action when collection/delivery address request from line one to line four provided under Schedule
  - or Collection/Delivery address request from line one to line four provided under To Be Collected.
- Reject Reason
  - Perform reject action when collection/delivery address from line one to line four includes alternative postcode than the original address.
- Close Action
  - Admin can click on the close button to cancel off the request without approving/rejecting.

Search Function

The search function is normally used to search customer's parcel details. Based on Figure 2.1.4 there are 2 types of search functions; Basic Search and Advance Search.
```
                              Figure 2.1.4
```

Basic Search
Figure 2.1.5

Based on Figure 2.1.5, admin can search shipment key by keying in the following input :
- AWB No. : To search for one/multiple shipment using parcel AWB No.
- Order No. : To search for one/multiple shipment under one Order No.
- Parcel No. : To search for one/multiple shipment using Parcel No.
- Pickup Id : To search for shipment without AWB case
- Sender Name : To search for shipment without AWB case
- Receiver Name : To search shipment without AWB case
- Sender Company Name : To search for shipment without AWB case
For example based on Figure 2.1.6, if admin would like to search parcel information by parcel number :
```
                             Figure 2.1.6
```
After clicking on Order No, the search result be displayed as in Figure 2.1.7 :
```
                               Figure 2.1.7
```
Based on Figure 2.1.8, if admin wants to search multiple parcel information, they need to add a comma(,) between the input. For example searching by order no. :
```
                              Figure 2.1.8
```

Figure 2.1.9, below shows the search result :

                             Figure 2.1.9

Advance Search

The purpose of advance search is to get parcel details for when admin doesn't have any details such as order number, tracking number, parcel number, sender name, and etc.

Figure 2.1.10 shows advance search :

                          Figure 2.1.10

Figure 2.1.11

Step 1-5 based on Figure 2.1.11 :
- 1. choose date range - From
  2. choose date range - To
  3. select a courier
  4. shipment status
  5. click search button

Figure 2.1.12 is the search result :

                               Figure 2.1.12

Based on Figure 2.1.12 there are 5 operations that can be executed for every parcel; Parcel Details, Order Details, Log List, Download AWB, Report P. Issue.

A. Parcel Details

Figure 2.1.13 shows parcel details button.

                               Figure 2.1.13

Based on Figure 2.1.14 is the parcel details page that will be prompt :

                             Figure 2.1.14

There are six tabs in Parcel details.

i. Shipment Details

Shipment details displays information of a particular parcel shipment.
As shown in Figure 2.1.15, admin can click on customer's name to view more detailed information of the sender :
```
                              Figure 2.1.15
```
After clicking the name, admin will be redirected to customer's dashboard as shown in Figure 2.1.16 :
```
                             Figure 2.1.16
```

ii. Parcel Overview

Parcel overview displays parcel information as shown in Figure 2.1.17 :

                                                Figure 2.1.17

The following parcel details that highlighted as in Figure 2.1.18 can be edited by admin :

                                               Figure 2.1.18

An example on how to edit parcel type, first admin can need to click on the word "Parcel", a dropdown will appear as shown in Figure 2.1.19, now admin can choose to change parcel type from parcel to document :
```
                                                  Figure 2.1.19
```
After selecting document, admin can click on (√) icon to save change or (x) to discard changes made.
If courier's admin or our admin need parcel overview, they can click on the copy button as shown in Figure 2.1.20 and copy down the summary :
```
                                                 Figure 2.1.20
```
Parcel overview will appear after clicking the copy button as in Figure 2.1.21 :
```
                          Figure 2.1.21
```

iii. Collection Details

Collection details contains pick up address and contact.
Only Topup User are allowed to edit their collection details as shown in Figure 2.1.22 :
```
                           Figure 2.1.22
```

Figure 2.1.23

For example, based on Figure 2.1.23, if admin wish to edit user's email :
- 1. They need to click on the email.
  2. Click on (√) to save change made or click (x) to discard changes.
For Non-Topup User, their collection details aren't allowed to be edited. Figure 2.1.24 is an example :
```
                           Figure 2.1.24
```

iv. Delivery Details

Delivery details contains parcel delivery address and contacts.
Only parcel with Schedule In Arrangement or To Be Collected are collected to edit their delivery address.

Figure 2.1.25 shows delivery details for a parcel with status Schedule In Arrangement :

                                                     Figure 2.1.25

The steps to edit the details is the same as in Collection Details.
For parcel with status besides Schedule In Arrangement or To Be Collected, their delivery details aren't allowed to be edited. Figure 2.1.26 is an example of parcel with status Cancel By User :
```
                                               Figure 2.1.26
```

v. Shipment Logs

Shipment logs is a record showing activity/changes that have been made by admin in Parcel Details.

Figure 2.1.27 is an example of record in Shipment Logs :

                           Figure 2.1.27

The search bar as shown in Figure 2.1.28 can be used to filter the record :
```
                             Figure 2.1.28
```
Figure 2.1.29 is an example, if admin wants to check the date status of parcel is delivered, they can type in "delivered" in the search bar :
```
                            ]Figure 2.1.29
```

vi. Parcel File Upload

Based on Figure 2.1.30 parcel file upload consist of parcel photo and parcel invoice.
```
                           Figure 2.1.30
```
Parcel Photo is used when customer's are unable to upload their parcel photo into the system.
```
                             Figure 2.1.31
```
Based on Figure 2.1.31, the following are steps to upload parcel photo :
- 1. click on Upload Parcel Image
  2. choose the image that has been sent by customer
  3. click Choose button
Parcel Invoice is used to when customers are unable to upload their parcel invoice into the system.
The steps to upload invoice is the same as uploading parcel photo.

B.Order Details

Figure 2.1.32 shows Order Details button :

                            Figure 2.1.32

Order details will show all the parcel order details with same order number .

For example as in Figure 2.1.33 both orders belongs to order number :

                              Figure 2.1.33

If admin clicks on one of the awb, it will redirect to it's parcel details as shown in Figure 2.1.34 :
```
                             Figure 2.1.34
```

C. Log List

Figure 2.1.35 shows Log List button :

                              Figure 2.1.35

A log list window as shown in Figure 2.1.36 will be prompt when admin clicks on Log List button.
```
                               Figure 2.1.36
```

D. Download AWB

Figure 2.1.37 shows Download AWB button :

                             Figure 2.1.37

When admin clicks on Download AWB button, a pdf file which is the Airway Bill of the particular parcel shipment will automatically downloaded.

Based on Figure 2.1.38, shows an example of the downloaded awb :

                             Figure 2.1.38

E. Report P. Issue

Figure 2.1.39 shows Report P. Issue button :

                            Figure 2.1.39

This function is for updating remark for reporting purposes.
Admin are able to add report issue only for parcel with the following shipment status :
- Collected
- To Be Collected
- Delivery In Transit
- Delivered
- Cancel By Admin
When admin clicks on Report P. Issue button an issue reporting window will be prompt as shown in Figure 2.1.40 :
```
                           Figure 2.1.40
```

Based on Figure 2.1.41, parcel status, pickup date and parcel issue report can be updated for single or multiple parcels at one time.
```
                             Figure 2.1.41
```

a) Change Status
Figure 2.1.42

Based on Figure 2.1.42 to change shipment status :
- 1. Select a status such as cancel by user, to be collected, etc.
  2. Choose whether to be refunded or not
  3. If admin choose to refund they have to choose either to refund sms or insure return or both
  4. Admin can write some remarks on the change being made
  5. Click on Update button to save changes made

b) Change Pickup Date
Figure 2.1.43

Based on Figure 2.1.43 to change pickup date of a shipment :
- 1. Admin need to select a new pickup date for the shipment
  2. Click Update Pickup Date button to save changes made

c) Report Parcel
Figure 2.1.44

Based on Figure 2.1.44 to report parcel :
- 1. Admin need to select status such missed pickup, late delivery, shipment lost or etc.
  2. Admin are able to write remarks on the second column.
  3. Click Update button to save changes.

Manage Shipment

2.1 Manage Shipment

Under Manage Shipment :

Under Manage Follow Up :

Under Manage Report Issue :

Parcel Cancel Request

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