1.1 Manage Shipment
Figure 1.1 shows the way to Manage Shipment :
Figure 1.1.0Figure 1.1.1 shows manage shipment main page :
Figure 1.1.1
Figure 1.1.2
- Based on Figure 1.1.2 , there are six tasks that can be performed :
Under Manage Shipment :
- Parcel Cancel Request - list of customers that want to cancel their parcel
- Address Change Request - list of customers that want to change their parcel address
- Today Collection - list of all today's parcel collections. This is a daily record which consist of all the information of parcel that will be collected in that particular day.
Under Manage Follow Up :
- Manage Follow Up - list of all the follow-up case by customer support team
Under Manage Report Issue :
- Manage Normal Issue - list of all normal issue reported by customer themselves.
- Manage Insurance50 Issue - the list of all insurance50 issue reported by customer themselves.
Parcel Cancel Request
- Parcel cancel request is system based cancellation request panel upon customer’s request to be approved/rejected by Relationship Executive
After clicking on Parcel Cancel Request, it will show the Parcel Cancel Request list like in Figure 1.1.3 below :
Figure 1.1.3Customer is only allowed to select one Reason for cancellation in Parcel Cancel Request.
i. Missed pick up
ii. Customer cancelled order
iii. Duplicate order > To provide with new tracking
iv. Wrong courier > To provide with new tracking
Approve and Refund action can only be used for parcel with ship status ‘Schedule in Arrangement’ and ‘To be collected’ due to fully missed pickup.
Approve And No Refund action can be done under the condition of parcel with ship status 'To Be Collected' due to partially missed
If admin wish to Approve/Reject/Close customer's request, they need to click on the respective buttons under the Operation column as shown below in Figure 1.1.4 :
Figure 1.1.4There are 2 types of approval; Approve with Refund, Approve with No Refund.
Approve and Refund Parcel only
- Admin accept customer's request to cancel parcel and the payment for parcel will be refunded to the customer.
Approve and Refund Parcel + SMS
- Admin accept customer's request to cancel parcel and the payment for parcel and sms will be refunded to the customer.
Approve and Refund Parcel + InsureReturn
- Admin accept customer's request to cancel parcel and the payment for parcel and insure return will be refunded to the customer.
Approve and Refund Parcel + SMS + InsureReturn
- Admin accept customer's request to cancel parcel and the payment for parcel, sms and insure return will be refunded to the customer.
Approve and No Refund
- Admin accept customer's request to cancel parcel but customer won't be refunded for any payment.
Reject
- Used by admin if customer wrongly clicked the cancellation button and requested for reject
Close
- Used by admin if customer wrongly clicked the cancel request button and requested to be removed from system
Address Change Request
- Address change request is a system based address change request panel is to be approved/rejected by admin.
- Customer is allowed to change street address (applicable for minor changes, non-inclusive of postcode and state)
After clicking on Address Change Request, a list will be displayed as in Figure 1.1.5 :
Figure 1.1.5Some of the actions that be performed under Operation column are :
- Change Action
- Perform Change action when Collection/Delivery address request from one line to line four provided under Schedule in Arrangement status.
- or Collection/Delivery address from line one to line four provided under To Be Collected.
- Reject Reason
- Perform Reject action when Collection/Delivery address from line one to four includes alternative postcode than the original address
- Close Action
- Admin can click on the close button to cancel off the request without approving/rejecting.
- Change Action
Search Function in Shipment Manager
- The search function is normally used to search customer's parcel details. Based on Figure 1.1.6, there are 2 types of search functions; Basic Search and Advance Search.
Figure 1.1.6
Basic Search
Figure 1.1.7
- Based on Figure 1.1.7, admin can search shipment by entering the following input :
- AWB No. : To search for one/multiple using parcel AWB No
- Order No : To search for one/multiple shipment one Order No
- Parcel No : To search for one/multiple shipment using Parcel No
- Pickup ID : To search for shipment using Pickup ID
- Sender Name : To search for shipment without AWB case
- Receiver Name : To search for shipment without AWB
- Sender Company Name : To search for shipment without AWB case
For example, if admin would like to search parcel information by parcel number, enter EP-006BN in the search bar, then select Parcel No from the dropdown as shown in Figure 1.1.8 :
Figure 1.1.8After clicking on Parcel No, the search result will be displayed as in Figure 1.1.9 :
Figure 1.1.9Admin are also able to use basic search to search for multiple parcel's information, they just need to add a comma(,) between the inputs. Figure 1.1.10 is an example :
Figure 1.1.10Figure 1.1.11 is the search results :
Figure 1.1.11
Advance Search
- The purpose of advance search is to get parcel details for when admin doesn't have detail such as order number, tracking number, parcel number or sender name.
- Figure 1.1.12 is advance search :
Figure 1.1.12
Figure 1.1.13
- Step 1-5 is based on Figure 1.1.13 :
- choose date range - From
- choose date range - To
- select a Courier
- shipment status
- click Search button
- Figure 1.1.14 is the search result :
Figure 1.1.14
Based on Figure 1.1.14, there are 5 Operations that can be done for every parcel :
A. Parcel Details
Figure 1.1.15 shows Parcel Details button.
Figure 1.1.15Based on Figure 1.1.16 is parcel details page that will be prompt after clicking parcel detail button :
Figure 1.1.16
There are six tabs in Parcel Details :
i. Shipment Details
- Shipment details displays information of a particular parcel shipment.
As shown in Figure 1.1.17, admin can click on customer's name to view more detailed information of the sender :
Figure 1.1.17After clicking the name, admin will be redirected to customer's dashboard as shown in Figure 1.1.18 :
Figure 1.1.18
ii. Parcel Overview
Parcel overview displays parcel information as shown in Figure 1.1.19 :
Figure 1.1.19The following parcel details that highlighted as in Figure 1.1.20 can be edited by admin :
Figure 1.1.20An example on how to edit parcel type, first admin need to click on the word "parcel" a dropdown will appear shown in Figure 1.1.21, now admin can choose to change parcel type from parcel to document :
Figure 1.1.21After selecting document, admin can click on the (√) icon to save changes or (X) to discard changes.
If courier's admin or our admin need Parcel Overview, they can click on the copy button as shown in Figure 1.1.22 and copy down the summary :
Figure 1.1.22Parcel Overview will appear after clicking the copy button as in Figure 1.1.23 :
Figure 1.1.23
iii. Collection Details
Collection details contains parcel pick up address and contacts.
Only Topup User are allowed to edit their collection details as shown in Figure 1.1.24 :
Figure 1.1.24For example based on Figure 1.1.25, if admin wish to edit user's email :
- they need to click on the email;
- click on (√) to save changes made or click (x) to discard changes.
Figure 1.1.25
For Non-Topup User, their collection Details aren't allowed to be edited. Figure 1.1.26 is an example :
Figure 1.1.26
iv. Delivery Details
Delivery details contains parcel delivery address and contacts.
- Only parcel with Schedule In Arrangement or To Be Collected are allowed to edit their delivery address.
Figure 1.1.27 shows delivery details for a parcel with status Schedule In Arrangement:
Figure 1.1.27The steps to edit the details is the same as in Collection Details.
For parcels with status besides Schedule In Arrangement or To Be Collected, their delivery details aren't allowed to be edited. Figure 1.1.28 is an example of parcel with status Collected :
Figure 1.1.28
v. Shipment Logs
- Shipment logs is a record showing activity/changes that have been made by admin in Parcel Details.
Figure 1.1.29 is an example of a record in Shipment Logs :
Figure 1.1.29The search bar as shown in Figure 2.1.30 can be used to filter the records.
Figure 1.1.30Figure 2.1.30 is an example, say admin wants to check the date when the status of parcel is "missed pickup", hence, they can type in "missed pickup" in the search bar :
Figure 1.1.31
vi. Parcel File Upload
Figure 1.1.32
Based on Figure 1.1.32, Parcel File Upload consist of Parcel Photo and Parcel Invoice.
Parcel Photo is used when customers are unable to upload their parcel photo into the system.
Figure 1.1.33
Step 1-3 is based on Figure 1.1.33 :
- click on Upload Parcel Image
- choose the image that has been sent by customer
- click Choose
Parcel Invoice is used for when customers are unable to upload their parcel invoice into the system.
The steps or uploading parcel invoice is the same as uploading parcel photo.
B. Order Details
Figure 1.1.34 shows Order Details button :
Figure 1.1.34Order details will show all the parcel order details with same order number.
After clicking on the button, the order detail for the particular parcel will be displayed. For example as in Figure 1.1.35 both orders belongs to order number EI-00S4H :
Figure 1.1.35If admin clicks on one of the AWB, it will redirect to it's parcel details as shown in Figure 1.1.36 :
Figure 1.1.36
C. Log List
Figure 1.1.37 shows Log List button :
Figure 1.1.37A log list window as shown in Figure 1.1.38 will be prompt when admin clicks on Log List button :
Figure 1.1.38
D. Download AWB
Figure 1.1.39 shows Download AWB button :
Figure 1.1.39When admin clicks on Download AWB button, a pdf file which is the Airway Bill of that particular shipment will automatically downloaded.
Based on Figure 1.1.40 shows an example of the downloaded awb :
Figure 1.1.40
E. Report P. Issue
Figure 1.1.41 shows Report P. Issue button :
Figure 1.1.41This function is for updating remark for reporting purposes .
Admin are able to add report issue only for parcel with the following shipment status :
- Collected
- To Be Collected
- Delivery In Transit
- Delivered
- Cancel By Admin
When admin clicks on Report P. Issue button an issue reporting window will be prompt as shown in Figure 1.1.42 :
Figure 1.1.42
- Based on Figure 1.1.43, parcel status, pickup date and parcel issue report can be updated for single or multiple parcels.
Figure 1.1.43
a) Change Status
Figure 1.1.44
- Based on Figure 1.1.44, to change shipment status :
- select a status such as Cancel by User, To be Collected, etc.
- Choose whether to be refunded or not
- If admin choose to refund they have to choose either to refund sms or insureReturn or both
- Admin can write some remarks on the change being made
- Click on Update button to save changes made
b) Change Pickup Date
Figure 1.1.45
- Based on Figure 1.1.45, to change pickup date of a shipment :
- Admin need to select a new pickup date for the shipment
- Click Update Pickup Date button to save changes made
c) Report Parcel 
Figure 1.1.46
- Based on Figure 1.1.46, to report parcel :
- Admin need to select status such as missed pickup, late delivery, shipment lost or etc.
- Admin are also able to write remarks on the second column
- Click Update button to save changes.