2.3 Manage Follow Up

• Figure 2.3.0 shows manage follow up main page :

                            Figure 2.3.0
  

• Manage Follow Up is usually used to keep in track of sales team current case.

A. Only My Active Issue

• Issues followed up by a member of sales team.
• The member can view their own cases.
• Figure 2.3.2 shows Only Active Issues :

                           Figure 2.3.2
  

B. Today Active Issue

• Issues reported on that particular day.
• If on that date has no issues, there will no be record.

C. All Active Issue

• A record to show all the active issues followed up by the whole sales team.
• Figure 2.3.3 shows All Active Issues.

                           Figure 2.3.3
  

• Based on Figure 2.3.3, if admin clicks on History button under Operation column, a shipment Follow Up History List window will be displayed as in Figure 2.3.4 :

                            Figure 2.3.4
  

• Also based on Figure 2.3.3, theres a Close button which function as closing the issue if it is already solved.

• When admin clicks on Close button a window will be displayed as shown in Figure 2.3.5 :

                                                Figure 2.3.5
  

• After toggling to Close case, issues will change it's status to In-Active.

D. All In-Active Issue

• A record of all cases that have been closed by admin in active issues as shown in Figure 2.3.6 :

                          Figure 2.3.6
  

• To reopen a case, admin can follow the same step as closing the issue.