2.3 Manage Follow Up

• Figure 2.3.0 shows the way to manage follow up page :

                                                Figure 2.3.0
  

• Figure 2.3.1 shows manage follow up main page :

                                                  Figure 2.3.1
  

• Manage Follow Up is usually used to keep in track of sales team current case.

1.Only My Active Issue

• Issues followed up by a member of sales team.
• The member can only view their own cases.

2.Today Active Issue

• Issues reported on that particular day.
• If on that day has no issues, there will be no record.

3.All Active Issue

• A record to show all the active issue followed up by the whole sales team.

• Figure 2.3.2 shows All Active Issues :

                                                     Figure 2.3.2
  

• Based on Figure 2.3.2, if admin clicks on History button under Operation column, a Shipment FollowUp History List window will be displayed as in Figure 2.3.3 :

                                                     Figure 2.3.3
  

• Based on Figure 2.3.2, theres a Close button which function as closing the issue if it is already solved.

• When admin clicks on Close button a window will be displayed as shown in Figure 2.3.4 :

                                                      Figure 2.3.4
  

• After toggling to Close Case, issues will change it's status to In-Active.

4.All In-Active Issue

• A record of all cases that have been closed by admin in active issue as shown in Figure 2.3.5 :

                                                       Figure 2.3.5
  

• To reopen a case, admin can follow the same step as closing the issue.