1.0 User Manager
1.1 Manage User/Account
Figure 1.1.0 shows the way to Manage User :
Figure 1.1.0Figure 1.1.1 shows the main page of manage user :
Figure 1.1.1Based on Figure 1.1.1, there are five types of account status; Verified, Unverified, Pending, Suspend, Expired.
i. Verified 
Figure 1.1.2
- Figure 1.1.2 shows the Verified tab.
- Verified account are user account which are verified and active accounts.
- Figure 1.1.3 shows verified user account list when admin click on the tab:
Figure 1.1.3
ii. Unverified 
Figure 1.1.4
- Figure 1.1.4 shows Unverified tab.
- Unverified account status means user have not insert verification code to verify their account.
- Figure 1.1.5 shows unverified user account list when admin click on the tab :
Figure 1.1.5
iii. Pending
Figure 1.1.6
- Figure 1.1.6 shows the Pending tab.
- Pending account status means user account is currently pending of approval
- If admin clicks on the tab pending account list will be displayed as shown in Figure 1.1.7 :
Figure 1.1.7
iv. Suspend
Figure 1.1.8
- Figure 1.1.8 shows Suspend tab.
- User with suspended account status are not able to do any process unless activated again.
- If admin clicks on the tab, a list of user with suspended account status will be displayed as shown in Figure 1.1.9 :
Figure 1.1.9
v. Expired
Figure 1.1.10
- Figure 1.1.10 shows the Expired tab.
- Expired tab consist a list of user with expired account.
Suspend One User
User with following account status can be suspended :
- Verified
Unverified
Pending
- Verified
Firstly, admin need to select a particular user account to be suspended. For example in Figure 1.1.11, admin wanted to suspend customer named Iris Ang, they need to click on Suspend button (in red box) :
Figure 1.1.11A pop up message will appear as shown in Figure 1.1.12 :
Figure 1.1.12After clicking Yes, user account status will be changed to suspended.
Suspend Multiple Users
Admin can select few users to be suspended. For example in Figure 1.1.13, admin wanted to suspend the following five accounts, so they need to check the checkbox (in blue box) of those five users and then click the Suspend button (in red box) :
Figure 1.1.13A pop up message will appear as shown in Figure 1.2.14 :
Figure 1.1.14After clicking Yes, those five user account status will be changed to suspended.
Activate One User
- Suspended account can be reactivated.
For example based on Figure 1.1.15, admin wanted to activate user named Dionne, they only need to click on Activate button (in red box) in order to change their account status from Suspended to Active :
Figure 1.1.15A pop up message will be displayed as shown in Figure 1.1.16 :
Figure 1.1.16If admin clicks Yes, user account will be activated.
Activate Multiple User
Admin can select few users to activate their account. For example, in Figure 1.1.17, admin selected three users by clicking the checkbox (in blue box) and then click Activate button (in red box) :
Figure 1.1.17A pop up message will appear as shown in Figure 1.1.18 :
Figure 1.1.18If admin click Yes, the suspended user account will be reactivated.
User Details
- Customer's profile consist of several tabs with relevant information. Figure 1.1.19 shows and example of user details page of a customer :
Figure 1.1.19
A. Account Info
i. User Dashboard
- Figure 1.1.20 shows user dashboard tab which contains summary of their credit information :
Figure 1.1.20
ii. Overview Details
- Figure 1.1.21 shows overview details tab which contains user's account status :
Figure 1.1.21
iii. Personal Details
Figure 1.1.22 shows personal details tab which contains basic information of a customer :
Figure 1.1.22Admin can edit user's contact number, only if the contact number has already existed like in Figure 1.1.23.
Figure 1.1.23Based on Figure 1.1.23, the steps to edit user's contact number is as follow :
- click on contact number, a column will appear as shown for admin to update
- click on (√) button to save changes or click (x) to discard changes.
Admin are also able to enter new verification code for user.
The steps to entering new verification code is the same as editing user's contact number.
If the contact number is not verified yet, admin can key in contact number and a verification code will be sent to that particular contact number.
iv. Credit Card Details
- In credit card details tab, admin are able to see user's credit card details if exist.
Figure 1.1.24 shows when user have no credit card details :
Figure 1.1.24If user have added their credit card details, the tab will appear as in Figure 1.1.25 :
Figure 1.1.25
v. Login Details
- Login details such as last login and date join by user is shown in Login Details tab as in Figure 1.1.26 :
Figure 1.1.26
vi. Address Details
- Admin details contains user address as shown in Figure 1.1.27 :
Figure 1.1.27
vii. Group Details
As shown in Figure 1.1.28, admin are able to see user's groups in group details :
Figure 1.1.28Admin can click on Edit button on Promotion Group column to add user to a promotional group.
Admin can select a promotional group from the dropdown that will appear and update changes made by clicking on Update button as shown in Figure 1.1.29 :
Figure 1.1.29Based on Figure 1.2.28 admin can assign API Key to user by clicking on Request API Key button on Api Key column.
B. Topup History
- Topup history contains user's topup history logs as shown in Figure 1.1.30 :
Figure 1.1.30
C. Order History
Based on Figure 1.1.31 Order History Tab contains user order history which is sorted by 4 order status :
Figure 1.1.31For example in Figure 1.1.32, admin clicks on Paid status tab, a list of paid order by user will be displayed :
Figure 1.1.32If admin clicks on View Bill Details button, they will can see more detailed information of the biller. Figure 1.1.33 is an example :
Figure 1.1.33
D. Shipment History
- Shipment history is divided to basic and advance shipment history.
i. Basic Shipment History
Figure 1.1.34 shows basic shipment history which is sorted by 12 shipment status :
Figure 1.1.34A list of shipments will be displayed if admin clicks on the respective tab. For example based on Figure 1.1.35, admin clicks on shipment status Delivery In Transit tab :
Figure 1.1.35
ii. Advance Shipment History
- Figure 1.1.36 shows advance shipment which contains only Instant Pay tab :
Figure 1.1.36
E. Credit History
- Credit history is divided to credit history and finance credit history.
i. Credit History
Credit history contains user's transaction details.
Figure 1.1.37 shows credit history tab :
Figure 1.1.37
ii. Finance Credit History
- Finance credit history shows user's credit balance as shown in Figure 1.1.38 :
Figure 1.1.38
F. Group History
- Group history shows which group user was assigned before. Figure 1.1.39 is an example :
Figure 1.1.39
Search Function
Based on Figure 1.1.40, there is a search function on the main page of Manage User. It can be use to search user record from all five account status.
Figure 1.1.40Admin can search user by their name, email, ic number or mobile no.
Figure 1.1.41Based on Figure 1.1.41 is an example, the steps to search user by name are :
- enter user's name that wanted to searched
- click Search By button, a dropdown will appear
- choose Name from the dropdown
Figure 1.1.42 shows the search result :
Figure 1.1.42